Privacy

All personal information obtained by Purely Wild Foundation, trading as Wild Life, through correspondence of any kind and during the delivery of services, will be kept strictly confidential. Information not already in the public domain, including contact details, will not be shared without the permission of the individual or individuals concerned. 

Reservation procedure

All requests for reservations must be received in writing via e-mail. Once a booking confirmation and invoice have been sent back to the client or agent in writing, it is considered to be provisionally booked and will be held for 7 days. When the deposit has cleared into Wild Life’s bank account, the booking is confirmed and cancellation terms and conditions apply. Full payment is due 45 days before arrival.

All bookings can only be held on a provisional basis for 7 days after which the lodges holding accommodation bookings will automatically release the space unless confirmed. Upon confirmation, a 50% deposit is required immediately to secure accommodation & access to wilderness areas.

Personal information and indemnities must be sent to our reservations office at least 45 days before arrival. Failure to do so may mean that we cannot fulfil particular dietary and medical requirements. Failure to provide a signed indemnity will mean being excluded from participating in the Trail or Immersion without grounds for a refund. 

Payment Policy

Once reservations are confirmed in writing, payment is made and monies are received per the following schedule before arrival: 

50% Deposit paid within 7 days of invoicing (non-refundable)

50% Final payment paid within 45 days of Trail or Immersion Date (non-refundable)

The above aligns with the payment policies of the conservation authorities and preferred accommodation partners Wild Life uses to deliver Trails and Immersions.

All prices are quoted in USD and all payments must be made in USD. Payment in other currencies will only be accepted by prior arrangement. All banking and transfer costs are for the client or agent’s account. 

Cancellation Policy

Should a cancellation be made, a cancellation fee will be charged per the following schedule: 

50% of the total fee 45 or more days prior to the Trail or Immersion date

100% of the total fee after 45 days prior to the Trail or Immersion date

Every effort will be made by Wild Life to resell any cancellations. Should we resell cancelled group or individual  Trails or Immersions we will reassess the cancellation charges.

Any bank charges associated with refunds will be for the client or agent’s account. 

All clients travelling must be covered by their own fully comprehensive travel and medical insurance policy valid from the travel dates they confirm Wild Life.

Children

Children are very welcome to participate in Trails and Immersions. However, due to the limitations of insurance policies, the following conditions apply:

Children 16 to 18 years old will need consent from a parent or legal guardian to participate

Parents or legal guardians of children 15 years old will be required to accompany their children and/or apply for a special exemption to participate

Children 14 years and younger are not permitted to participate

Changes in rates

Wild Life wishes to respect advertised rates but reserves the right to change the rates and terms at any time due to circumstances out of our control (such as camping fees, tax or annual inflation adjustment). Any 3rd party rate increases after confirmation - such as accommodation or local transport - will be charged.

Disputes

Any disputes about reservations, payments or complaints about quality of service should be made in writing within 7 days or will be deemed to have not occurred, with no compromise made to outstanding monies.

Governing jurisdiction

Purely Wild Foundation trading as Wild Life, operates in multiple countries and is a registered non-profit organisation in South Africa. Disputes will be governed by South African law. 

Updating of these Terms & Conditions

Wild Life reserves the right to change, modify, add or remove any of these Terms & Conditions from time to time. All Terms & Conditions valid on the date of invoicing will be honoured.